Multi-round problem understanding
Identify the user's intention based on the conversation context, and provide an answer after adding necessary information.
Product Detail
Intelligent customer service
An intelligent customer response platform that connects knowledge, tickets and human services
For consultation, work orders and after-sales scenarios, it provides multiple rounds of Q&A, labor transfer, service quality inspection and knowledge accumulation.
Inquire about this productStart with a clear, verifiable business problem
Suitable for businesses that need to improve response efficiency, service consistency and problem closure capabilities.
Product capabilities built around production use
Knowledge and business inquiries
Connect product knowledge, orders, work orders and customer information to provide personalized services.
Artificial collaboration
Identify complex or high-risk issues and smoothly transfer them to humans with session summaries.
Service quality inspection
Classify, summarize, and rule-check conversations to assist in discovering service problems.
How the product gets into actual work
- 01
Identify consultation intent and user identity
- 02
Retrieve knowledge or call business systems
- 03
Generate answers and perform rule checks
- 04
If necessary, switch to manual processing and precipitate the results.
From configuration, integration to continuous optimization
- Overview of channels and customer service processes
- Knowledge base and business interface access
- Robot, human and work order collaboration
- Session analysis and continuous optimization
FAQ
Can I connect to existing customer service or ticket systems?
Can. Connect to existing customer service workflows through API, messaging interface or page integration.
How to avoid sending uncertain answers directly to customers?
Confidence, sensitive issue rules, manual confirmation and forced manual transfer mechanisms can be set.
Does it support internal customer service scenarios?
Support, available for IT help desk, HR consulting and internal operations support.