Encapsulate system capabilities into controlled tools
Agents should not directly gain unlimited access to databases or systems. A more appropriate way is to encapsulate actions such as query, creation, and update into business tools with clear parameters.
Each tool should define accessible data, input validation, call permissions, and return structures.
High-risk operations require manual confirmation
The risks of querying information and modifying business status are different. Operations involving sending, approval, payment, deletion, and batch updates should have clear confirmation or approval nodes.
- Low-risk queries can be automated
- Operations that affect business status require confirmation
- Sensitive operations continue to use the existing approval process
Design fallback for exceptions and uncertainty
System timeout, incomplete parameters, and uncertain model judgment are all normal operating conditions. The process needs to define retry, supplementary information, manual transfer and termination conditions.
Complete logs are the basis for continuous optimization
Recording user goals, model decisions, tool parameters, system results and manual operations can support auditing, problem location and effect evaluation.
The value of enterprise intelligence comes not only from automating execution, but also from making complex processes observable.